Refund policy
THE GENESIS IS THE BEST GLOVE IN GOLF
WHICH IS WHY, WE AT CIRCLE 15 GOLF ARE PROUD TO BRING YOU:
THE 365 GUARANTEE
We stand by the expert level craftsmanship of The Genesis. Its durability has been proven and it is unmatched within the marketplace. Over the last two years we have been absolutely humbled by the hundreds of reviews we have received from players all over the world, who continuously say our gloves are the most durable glove they have ever used. If you are not satisfied with your purchase of this game changing glove, return it for a refund within one year. Even after one year, we will also consider returns for items that are defective or don’t perform as designed. We mean it, if something goes wrong, we will do what is right.
Special Conditions
We are all golfers at Circle 15, we know that all players play and practice at different rates. We’re confident our gloves are up to par and can take on whatever level of play you put them through. Having said that, nothing lasts forever or handles every shot. The 365 Guarantee is meant to cover product flaws and failures, not expected wear and tear. The following conditions apply regardless of when you made your purchase, even within the first year.
We cannot accept returns for:
Gloves damaged by misuse, negligence, improper care or tearing apart of after your third triple bogey of the day or a missed 3 foot putt
Gloves showing extreme abuse or unusual wear and tear
Gloves lost (left at the course or on the plane coming home from the golf trip)
Gloves with a missing or defaced Circle 15 Logo
Gloves sold in multiples, such as a 3 or 5-pack, but returned individually
Repetitive abuse of our return policy, we are doing this with good intent, please don't ruin it
We believe in the honor system when it comes to this policy. Honor this policy the same way you would for the unwritten rules of golf and we will do the same for you. Every return will be reviewed by our team and discussed with you directly, together we will come up with a fair solution.--
Since inception our focus has been crystal clear, STAND OUT from the rest. We wouldn't stop until we created the most reliable, durable and comfortable golf glove the game has ever seen. After 2 years of failure, success, failure again, more development and intense testing The Genesis was finally born.
The Prominent standard is our unshakeable commitment players across the world . Everything we do at Circle 15 Golf is done with the intent to build one of the most trusted and respected brands in not only golf, but the world. We are so committed to this mission, that we are willing to put our reputation on the line to prove it with The 365 Guarantee and The Prominent Standard
THE PILLARS OF THE PROMINENT STANDARD
1. SUPERIOR CUSTOMER EXPERIENCE
Without you, our brand is nothing. Every time you come in contact with us we are committed to providing you with an exceptional and memorable experience, Its that simple.
2. GAME CHANGING PRODUCT INNOVATION AND DURABILITY
There is a reason our current product line is small and we planed it that way. We are building this thing brick by brick and in no hurry. We are committed to only putting out products that are going to change the game, not only from a durability standpoint but from an innovation one as well. The products we carry now are expertly crafted, intensely tested, and religiously monitored to ensure we maintain our goals.
3. TRUST
Your are choosing our brand and we take that very seriously. We do not intend on you being a one time customer. We want to earn not only your business the first time, but your trust to become your go to golf brand. This doesn't happen without consistently delivering #1 and # 2. Earning your trust is our main objective.